Please check back regularly for updated questions and answers to our most common iniquiries related to COVID-19.
|What is being done to mitigate the spread of COVID-19 at the Delawana Resort?||Our policies and procedures are constantly being strengthened in response to COVID-19. This includes policies around facility use, housekeeping, employee interactions, and much more.|
Currently we are only permitting new bookings to occur if enough time can be allocated in the booking calendar for our cleaning crews to throughly clean and sanitize an accommodation after use. Because of this you will notice bookings can only be made from Friday to Wednesday (Family Cottages excepted).
We are limiting the number of rooms available and the number of guests on the resort at any one time.
We have sanitizing stations set up throughout the resort to ensure guests can stay properly sanitized.
Community areas are limited to the number of persons that can be present at any given time.
Some areas will remain closed such as our Sauna, and DVD/Board Game Signouts area.
Our Guest Services department will be run differently than it has been in previous years. Equipment signouts are made online and you will receive a text when your signout is ready. This allows for enough time for staff to disinfect and prepare your equipment signout(s).
|Will I be refunded if the resort is mandated by government to close?||We haven't seen any information that points to self-catered resorts being required to close.|
|Will there be any adjustment of Seasonal Rates if the season is cut short?||We haven't seen any information that leads us to believe the season will be cut short.|